Return Policy

Thank you for shopping at CaribbeanGemstones.com. We are committed to providing a smooth and satisfying shopping experience. If for any reason you are not completely satisfied with your purchase, our straightforward return policy is designed to assist you.

1. Eligibility for Returns

The item must be unused, in its original packaging, and in the same condition as received.
Certain items — including perishable goods, personalized items, or products marked as non-returnable — are not eligible for return.
Original shipping and handling charges are non-refundable.

2. Initiating a Return

Please contact our customer support within 7 days of delivery to request a return.
Include your order number, the item you wish to return, and the reason for the return.

3. Return Process

Once approved, you will receive detailed return instructions.
Please package the item securely to prevent damage during transit.
Return shipping costs are the buyer’s responsibility unless the return is due to our error.

4. Refunds

After we receive and inspect the returned item, we will notify you of the refund status.
If approved, the refund will be issued to your original payment method.
Please allow additional time for your bank or payment provider to process the refund.

5. Exchanges

If you would like to exchange an item for a different size, color, or variant, please contact customer support first.
All exchanges are subject to stock availability.
Additional payment may be required if the replacement item has a higher price.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately.
Include detailed information and photos if possible.
We will arrange a replacement or refund based on your preference and product availability.

Please Note: This return policy may be updated at any time without prior notice. We recommend reviewing this page before making a purchase.

If you have any questions or need assistance, please contact our customer support — we are always happy to help.