Thank you for shopping at CaribbeanGemstones.com. We want to ensure that you have a satisfactory shopping experience with us. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return policy to make the process as convenient as possible.
1. Eligibility for Returns
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
- Certain items, such as perishable goods, personalized items, or items marked as non-returnable, cannot be returned.
- Please note that any shipping or handling charges incurred during the initial purchase are non-refundable.
2. Initiation of Return
- To initiate a return, please contact our customer support within 7 days from the date of delivery.
- Provide your order number, details about the item you wish to return, and the reason for the return.
3. Return Process
- Once your return request is approved, we will provide you with instructions on how to proceed with the return.
- Please ensure that the item is securely packaged to prevent damage during transit.
- You are responsible for the cost of return shipping, unless the return is due to an error on our part.
4. Refunds
- Once we receive and inspect the returned item, we will notify you of the status of your refund.
- If the return meets the eligibility criteria, we will initiate a refund to your original method of payment.
- Please note that it may take some time for the refund to be processed and reflected in your account.
5. Exchanges
- If you wish to exchange an item for a different size, color, or variant, please contact our customer support to check availability.
- Exchanges are subject to stock availability and may require additional payment if the new item has a higher price.
6. Damaged or Defective Items
- In the rare event that you receive a damaged or defective item, please contact our customer support immediately.
- Provide detailed information and, if possible, include photos to help us assess the issue.
- We will arrange for a replacement or issue a refund, depending on your preference and product availability.
Please note that this return policy is subject to change without prior notice. We encourage you to review the policy each time you make a purchase to ensure you are familiar with the latest terms.
If you have any further questions or need assistance regarding returns, please don't hesitate to contact our customer support. We are here to help!
Thank you for choosing caribbeangemstones.com. We appreciate your business and aim to provide you with a seamless shopping experience.
Sincerely,
Andy Fritsche